Complaints Process

Replica Notes Prop Money – Complaints Procedure
THE ORGANISATION aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation.

If you are not happy with THE ORGANISATION please tell us
If you are unhappy about any THE ORGANISATION’S service, please contact the relevant staff member. If you are unhappy with an individual in THE ORGANISATION sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member’s manager.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response then follow up ASAP.

Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please write to

The aim is to investigate your complaint properly and give you a reply setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied, please write to the Chair who will report the matter to the next meeting of the Trustees, which will decide on any further steps to improve the service.

Finally, please also let us know if you are happy with THE ORGANISATION’S services.